Casino / Sports
These terms set out what af11 expects from you and what you can expect from us — covering account access, transactions via bKash or Bank Transfer, and how we handle the content inside our lobby. Access to af11 depends on your local law and eligible region; please read before you proceed.
By opening an account on af11 and using any part of the lobby — whether that is the slots section, live casino tables, or the sportsbook — you confirm that you have read and accepted these terms in full. They form the entire agreement between you and af11 for all activity on this platform. We may update these terms from time to time. When we do, we will post the revised version here and note the date it takes effect. Continuing to use your account after a revision means you accept the updated terms. If you do not agree with any part of a revision, you should stop using your account and contact our support team to close it. These terms do not override any applicable law in Bangladesh or any eligible region where af11 operates. Where local law sets a higher standard for user rights or imposes specific obligations on us, that standard applies. Transactions you make through bKash or Bank Transfer are also subject to the terms those payment providers publish independently of af11. We are not responsible for any terms your payment provider applies on their side.
Not everything connected to your af11 session falls under these terms. The table below clarifies what is and is not governed here, so you know where to look when a question comes up.
Creating, verifying, suspending or closing your af11 account falls fully within these terms. Any action taken through your account — browsing the lobby, changing your details or reviewing your transaction history — is governed here.
Deposits and withdrawals processed through bKash or Bank Transfer are covered by these terms as far as af11 is responsible. The payment provider's own rules apply to what happens on their side of the transfer, and those rules sit outside our terms.
Game titles available in the lobby, promotional notices published on the site and any editorial or instructional text we display are all within scope. We decide what content appears, and these terms govern how you may use it.
External links, studio software delivered by game providers, and any third-party wallet app you use to fund your account are outside the scope of these terms. We do not govern those services and are not liable for how they behave.
These terms are not one-sided. You have concrete actions available to you as an account holder, and we are committed to making them straightforward to carry out. If something in your account record does not look right — a transaction amount, a registered mobile number, or a name field — you can raise a correction request through our support channel and we will review it against the records we hold. You are also entitled to ask what account data we retain and why we retain it. We answer those questions through the same support route, typically by responding to a written request sent via our contact form or live chat. If you believe we have applied these terms incorrectly to your account — for example, a transaction was declined or your access was restricted in a way you consider unfair — you can file a formal dispute. We will acknowledge it and respond with our reasoning. These rights exist alongside, not instead of, any statutory rights you hold under Bangladesh consumer or data law.
Open the transaction history section of your account to see a full log of deposits and withdrawals, including bKash or Bank Transfer entries. If a record appears incorrect, note the date and amount before contacting support.
Head to the account settings page to update your registered mobile number, email address or display name. Some fields require identity verification before a change is saved — follow the instructions shown on screen.
If any clause in these terms is unclear, send a written query through our contact form. We will respond with a plain explanation of how that clause applies to your account, without jargon.
For account closures, access disputes or data queries, reach us through live chat or email. Both routes are available from the support section of the site; no third-party contact is required.
If you have a question about these terms or need to take action under them, the routes below are the ones we publish on the site. Use the channel that suits your query type.
Open the chat widget from any page on the site to speak with a support agent about your account, a transaction dispute or a terms question. Responses come directly in the chat window.
For written policy queries or formal correction requests, use the contact form in the support section. Describe your query clearly and include your registered account email so we can locate your record.
The help section inside your signed-in account lists common terms and policy topics with step-by-step paths. Check there first — many account questions are answered without needing to contact us directly.
We want you to understand exactly how af11 manages the information behind your account and what happens when these terms are updated.
We keep account records — including transaction logs for bKash and Bank Transfer activity — for as long as your account is active and for the period required by applicable law afterward. You can ask what we hold at any point through our contact form.
The site uses cookies to keep your session active, remember your lobby preferences and measure which sections you visit. You can manage cookie choices through your browser settings; doing so may affect how certain parts of the site function.
You are responsible for keeping your login credentials private. If you suspect your account has been accessed without your permission, use the contact form or live chat to flag it immediately. We will review access logs and take appropriate steps.
If you want us to correct, limit or delete data we hold about you, submit a written request via the contact form. We will confirm receipt and let you know what we can action within the bounds of our legal obligations.
The questions below cover what account holders most often ask when reading through the af11 terms and conditions. If yours is not here, reach us through live chat or the contact form.
Access depends on your local law and eligible region. If you open an account and use the lobby from Bangladesh, these terms govern that use. Where local law sets higher standards for your rights, those standards apply alongside — not instead of — these terms.
We post any revised version here with the date it takes effect. Continuing to use your account after that date means you accept the revised terms. If you disagree, you should stop using your account and contact support to close it before the change takes effect.
Yes, as far as af11's responsibility extends. We govern the deposit and withdrawal instructions you submit through your account. What happens on the bKash or Bank Transfer side — fees, timing, their own terms — is subject to those providers' own rules, which sit outside ours.
Send a written description of your dispute through the contact form or raise it in live chat. Include the date, the action involved and why you consider it incorrect. We will acknowledge your message and provide our reasoning in writing.
Yes. Submit a written data query through the contact form, including your registered email. We will confirm what records we hold and why, within the limits of our legal obligations and within a reasonable timeframe from receipt of your request.
Third-party services — including studio software from game providers and external wallet apps like bKash — operate under their own terms. We are not liable for how those services behave. Contact the relevant provider directly for issues that originate on their platform.