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Your af11 account connects to bKash and Bank Transfer so you can move money without leaving your phone. Every transaction — deposit or withdrawal — appears in your account history, matched to a reference you can check against your wallet.
We route deposits through bKash and Bank Transfer — the two rails your account area shows once you are signed in. Open the deposit counter from your account dashboard and you will see the available options listed with their current field requirements. Pick the method that matches your wallet or bank, enter the amount shown within the accepted range on screen, and confirm the transaction from your end. Your balance updates once the incoming transfer is matched to your account reference.
Sign in and go to your account area. Select the Deposit option — bKash and Bank Transfer are listed there with the fields you need to complete.
Pick bKash or Bank Transfer from the options shown. Each method displays its own field set, including the account or number to send to.
Type the amount within the range shown on screen. Complete the confirmation step on your end — via your bKash app or bank portal — and keep the reference.
Your account balance reflects the deposit once the transfer is matched. Open the transaction history tab to see the status and the reference number linked to that deposit.
Withdrawal requests go back to the bKash number or bank account you have on file in your af11 account. Before you raise a request, check that your wallet details in the account settings match the method you used to deposit — mismatched details are the most common reason a withdrawal is held for review. Open the withdrawal section, select your payout method, and enter the amount you want to move out.
Go to account settings and confirm your bKash number or bank account details are current. A mismatch between deposit and withdrawal details will delay your request.
From your account area, select Withdraw. The form shows your available balance and the payout methods currently active on your account.
Type the withdrawal amount within the range shown. Submit the request — the account area records it immediately with a reference number and an initial status label.
The transaction history shows pending, processing or completed for each request. If the status does not move, quote your reference number when you reach support.
Your af11 account may prompt you to complete identity or wallet verification at certain points — for example, before your first withdrawal or when the account activity triggers a review flag. The exact fields and documents required are shown inside your account area, not here, because the steps depend on your account status and the information already on file.
Verification prompts appear inside your account area. The fields shown there are the ones that apply to your account status — do not submit documents outside that flow.
At some stage you may be asked to confirm that the bKash number or bank account linked to your profile belongs to you. The account area shows how to do this.
If you are unsure what is still required, open the verification section of your account. Outstanding items are listed there with the action needed to clear them.
The support team can confirm which verification stage your account is on and what documents or confirmations are still needed before your next withdrawal can proceed.
The payment channels shown in your account area are the ones configured for your region. bKash and Bank Transfer are the verified rails on af11 for Bangladesh. Each method appears with its own instructions once you open the deposit or withdrawal form inside your account. Use the details shown there — do not rely on instructions from outside the account area.
Send or receive funds through your bKash mobile wallet. The bKash number to use for deposits is shown in the deposit form inside your account area.
Move funds directly between your bank account and af11. Bank details and reference fields are shown inside the deposit and withdrawal forms in your account.
Every deposit and withdrawal on af11 carries a reference number that appears in both your account transaction history and your bKash or bank statement. When you complete a transfer, save or screenshot the confirmation your wallet or bank sends you. Then open the transaction history tab in your account to find the matching entry.
Each transaction generates a reference number visible in the af11 transaction history. Your bKash confirmation or bank receipt carries the same number — keep both until the transaction shows as completed.
The transaction history uses status labels: pending, processing and completed. A label that does not advance within your expected window is the right prompt to contact support with the reference.
Open the account history tab any time to see a chronological list of deposits and withdrawals, each with the date, amount, method and current status displayed in one place.
Keep your bKash app confirmation or bank transfer receipt until the matching entry in your af11 account shows completed. That pairing is the evidence you need if a query arises.
Account and transaction safety on af11 comes down to a few concrete habits and the controls built into the account area. Always access the platform through af11 — check the domain in your browser address bar before entering any account details. Verification steps inside your account are there to confirm that funds move only to the wallet or bank account that belongs to you. Support is reachable for any account or transaction concern you cannot resolve through the account area alone.
Access your account only through af11. Verify the domain in your browser bar each session — phishing pages copy the look of a real account page but use a different address. Do not log in from links in unsolicited messages.
Verification steps inside your account confirm that the person requesting a withdrawal is the account holder. Follow only the prompts shown in your account area and complete them in order.
af11 links payouts to the wallet or bank account registered under your name. Keeping your bKash or bank details current in account settings is the direct way to keep withdrawals moving without delays.
For any transaction or account question that your account area does not resolve, reach the af11 support team through the contact route published on af11. Quote your account reference and the transaction reference together.
These questions cover the deposit, withdrawal and account record situations that come up most often. For anything not answered here, the support team on af11 can look up your account status directly.
Your account deposit form shows bKash and Bank Transfer as the available methods for Bangladesh. Open the deposit section when signed in to see the current fields and the account details to send to. Do not use payment details from outside the account area.
Open the transaction history tab in your account after completing the bKash transfer. The entry shows the reference number and a status label. Once the status reads completed, the amount is in your available balance. If the status stays on pending, contact support with the reference.
Your account area may prompt you to complete a verification step before the first withdrawal is processed. Open the account settings or the verification section to see what is outstanding. Follow the fields shown there — the support team can confirm which steps still apply to your account.
A pending status means the request is in the queue or waiting on a verification step. Check your account settings to confirm your bKash or bank details match what you used to deposit. If the status does not move, contact support with your account reference and the withdrawal reference number.
The minimum and maximum amounts for each method are shown in the deposit and withdrawal forms inside your account area. We do not publish fixed limits here because the range can vary by method and account status. Check the form fields when you are signed in for the current figures.
Keep your bKash confirmation and note the transaction reference from both your wallet and the af11 account history. If the amounts differ, contact af11 support through af11 and share both references. The support team can match the records and resolve the discrepancy from there.