Casino / Sports
af11 is clear about what account data we collect, why we collect it, and how you can review or correct it at any time. Access to our platform depends on your local law and eligible regions — this policy explains what applies when you use our site.
When you create an account on af11, we collect the information you provide during registration — your name, email address, contact number and, where applicable, the payment details you use to transact. This includes references to your chosen method, such as bKash or Bank Transfer, so that your wallet activity is tied correctly to your account record. We do not store full card or mobile banking credentials on our servers; those details are handled through the payment channel itself. We also collect device and session data — browser type, IP address, session timestamps — to keep your account secure and to detect unusual access patterns. This data is not sold to third parties. We may share it with service partners only where necessary to operate the platform, and only under written data-handling obligations. All data we hold is kept for as long as your account remains active or as required by applicable rules in eligible regions. When your account is closed, we retain only what we are required to keep under those rules, then delete the rest. Your eligibility to use the platform depends on your local law; this policy does not override those requirements.
bKash transaction references are linked to your account wallet for record-keeping. We do not store your bKash PIN or full mobile banking credentials — those stay within the bKash channel.
Bank Transfer details you submit are used only to process your transaction and match it to your account. We retain a reference record in line with applicable rules for your eligible region.
IP address and session timestamps help us flag unusual login attempts. This data is reviewed internally and shared with security partners only where necessary to protect your account.
This policy covers data processed through af11's website and account system. It does not extend to third-party sites you reach by following links from our pages. Understanding the scope helps you know which rules protect your information at each stage of your interaction with us.
Data collected when you log in, update your profile or change your account settings falls within this policy. The rules here govern how we store and protect those records.
Payment references tied to bKash or Bank Transfer are within scope. The payment channel's own privacy terms apply to the credential data held on their side, not ours.
Browsing behaviour on our pages — which game lobbies you visit, how long you stay — is captured in aggregate session logs covered by this policy, not by a separate analytics notice.
Game studios whose content appears in our lobby operate under their own data terms. We do not control what, if anything, they collect at the game-engine level — check their published terms directly.
You have real, usable choices over the data af11 holds about you. From your account settings page you can review the personal details on file and submit a correction request if anything is inaccurate. If your contact number or email has changed, updating it there keeps your account reachable for security alerts and any payment confirmation messages tied to your bKash or Bank Transfer activity. If you want to know exactly what records we hold, you can send a written data-access request through our support route — the response will detail the categories of information attached to your account. Requests to delete account data are also accepted, subject to any retention requirements that apply in your eligible region under local rules. We aim to acknowledge requests promptly and will follow up through the contact address linked to your account. If you believe a record is wrong and your in-account correction has not resolved it, escalating through our published support path is the next step.
Open your account settings to see the personal details we hold. If anything looks wrong, use the edit fields on that page to flag the inaccuracy before submitting a formal correction request.
Name, contact number and email can be updated directly in the account settings area. Changes take effect immediately and apply to all future communication from our side.
Send a written request through our support channel naming your account and the specific data point you are asking about. We will respond to the email address registered on your account.
If an in-account fix has not resolved the issue, our support team can escalate a data correction or deletion request. Use the contact route published on our site and state your account reference.
If you have a question about this privacy policy, a request to review your data, or a correction that needs attention beyond what your account settings allow, reach us through the channels published on af11. We do not accept verbal requests for data changes — written contact keeps a clear record for both sides.
Send your data request or policy question to the support email address listed on af11. Include your registered account email and describe the specific record or question so we can respond accurately.
The live chat widget on af11 connects you to the support team for account-related policy queries. Use it to confirm your request was received before following up by email.
The Help section of your logged-in account lists the current support routes and any updates to contact details. Check there first to make sure you are using the most current path.
af11 applies access controls and data-handling practices to reduce the risk of unauthorised access to your information. Cookies on our site are used to keep you logged in across a session and to remember your account preferences — not to serve advertising from third-party networks. You can adjust cookie acceptance through your browser settings; doing so may affect how some account features behave. We keep your data for as long as your account is active or as required under rules that apply in your eligible region.
We use session cookies to maintain your login state and account preferences. These are not shared with advertising networks. Adjust cookie permissions in your browser settings at any time.
Account records are kept while your account is active. After closure, we retain only what applicable rules in your eligible region require, then delete the remainder on schedule.
Login sessions are monitored for unusual access patterns. If we detect something unexpected, we may prompt you to re-verify your identity through the contact method on your account.
When this policy changes in a material way, we post the updated version on af11 and note the revision date at the top of the document. Continued use of the account after that date means you have seen the update.
These questions cover the data rights and account-record topics that come up most often. If something here does not answer your specific situation, the support routes in the section above are the next step.
We collect the name, email address and contact number you enter during registration, plus the payment reference details you provide when making a deposit or withdrawal via bKash or Bank Transfer. We do not store full banking credentials on our servers.
Yes. Send a written data-access request through our published support email, stating your registered account address and the specific records you want to review. We will respond with the categories of data attached to your account.
Open your account settings page and edit the relevant field directly. If the change does not save or involves a detail you cannot edit yourself, contact support through the chat or email route on af11 with your account reference and the correction needed.
We share data with service partners only where it is necessary to operate the platform, and only under written data-handling obligations. We do not sell your personal information. Game studios in our lobby operate under their own terms at the game-engine level.
We retain your data while your account is active and, after closure, for as long as applicable rules in your eligible region require. Once that period ends, the records are deleted. Retention periods depend on local law and may vary.
Yes — the same policy covers data collected across all devices you use to access your af11 account, whether mobile or desktop. Session and device data from each login is handled under the same terms described here.