Casino / Sports
This page sets out the legal framework that governs how af11 operates your account, handles your data, and manages the terms you agree to when you use the platform. Access and eligibility depend on your local law and the eligible regions we serve.
af11 operates under a policy framework that is built to be transparent about what we collect, what we do with it, and how you can act on it. When you create an account and make a deposit — whether through bKash, Nagad, Rocket or Bank Transfer — each transaction is logged against your account record and is accessible to you in your account history. We do not sell personal data to third parties, and we do not use your payment details for purposes outside your account relationship with us. Our terms are written to reflect the legal environment applicable to the regions we serve. Because online gaming regulation differs across jurisdictions, availability on af11 depends on whether use is permitted under your local law. If your region is not eligible, the platform will not permit account registration. All payment-related records, including bKash transaction references and Bank Transfer confirmations, are retained in line with our data retention schedule and can be requested through our support channel. Where we update our terms, we publish the revised version at this URL and note the date of the most recent revision at the top of the document. Continued use of the account after a policy update means you have accepted the revised terms.
Our legal terms apply specifically to the account relationship between you and af11. They cover the four areas below. Anything outside these areas — such as third-party services you access from a link on our platform — is governed by the policies of those third parties, not ours.
The terms apply to creating, verifying and maintaining your af11 account. This includes login credentials, account-level controls and any suspension or closure of access in line with our published policy.
All deposits and withdrawals processed through bKash, Nagad, Rocket or Bank Transfer fall within this policy. Transaction records are attached to your account and can be reviewed in your account history at any time.
Game content delivered through the platform — including titles from PG Soft, CQ9, Microgaming, Bigtime Gaming and Spadegaming — is covered by our terms of use. Content availability may vary by eligible region.
External links, payment processor interfaces and any tools not hosted directly on af11 operate under their own terms. We are not responsible for the policies or practices of those third-party services.
Your account with af11 comes with practical rights you can act on at any time. You can review the transaction history attached to your account — every bKash deposit, Nagad transfer, Rocket payment or Bank Transfer is logged there with a reference and date. If any personal detail on your account is incorrect — your name, contact number or registered payment method — you can request a correction by contacting support directly. We will process the request and confirm the change in writing. You can also ask us what data we hold for your account, and we will provide a summary through the same support route. If you want to close your account, submit a written request through the support channel; we will confirm closure and explain what happens to your retained records. These rights exist regardless of your transaction history. None of them require you to have an active balance.
Open your account history to see all transaction records, including bKash and Bank Transfer entries with reference numbers and dates.
Contact support to update incorrect personal details on your account. We confirm all corrections in writing after verification.
Ask us what data we hold for your account. Submit the request through our support channel and we will provide a written summary.
Send a written closure request via support. We will confirm the closure and outline our data retention policy for the records attached to your account.
If you have a question about our legal terms, a data request or a concern about how your account is handled, use the contact routes below. We publish only the channels that are actively staffed; we do not list routes we cannot maintain.
The live chat widget on af11 connects you directly to our support team. Use it for policy questions, account corrections or to start a data request.
Send policy queries or written account-closure requests to our support email address, published in the Contact section of af11. Written responses are provided for all formal requests.
The Help Centre on af11 lists published answers to common policy and account questions. Check there first — it covers data requests, terms updates and transaction record access.
We handle account and policy matters through four consistent practices. Each one is applied to every account, regardless of payment method or activity level.
Personal data collected at registration and during transactions is used only to operate your account and process payments through bKash, Nagad, Rocket or Bank Transfer. We do not share it with unrelated third parties.
We use cookies to keep your session active, remember account preferences and measure how the platform is used. You can manage cookie settings through your browser. Disabling cookies may affect login and session behaviour.
Your account is protected by credentials you set at registration. We will never ask for your password by email or chat. If you think your account has been accessed without your permission, contact support immediately through the live chat on af11.
We keep account and transaction records for the period required by our data retention schedule. When you close your account, we explain which records are retained and for how long. Request a summary through support at any time.
These are the questions we hear most often about our legal terms, data practices and account rights. If your question is not here, contact us through the live chat or email support published on af11.
Access to af11 depends on whether use is permitted under your local law and whether your region is eligible. If you are able to register an account, these terms apply to you fully from the point of registration. Eligibility is confirmed at the account creation stage.
Submit a data summary request through live chat or email support on af11. We will provide a written record of the data held for your account. There is no fee for this request, and we aim to respond through the same support channel you used.
Yes. Contact support with the specific detail you want corrected — your name, contact number or registered payment method. We verify the request and confirm the change in writing. Your account remains active throughout the correction process unless there is a separate issue flagged.
Transaction records, including bKash deposits and Bank Transfer entries, are retained after account closure in line with our data retention schedule. When you request closure, we explain exactly which records are kept and for how long. You can request a copy before or after closing.
We publish the revised terms at this URL and update the revision date shown at the top of the document. If you continue using your account after a policy update, that confirms you have accepted the changes. For significant updates, we may also notify you through your registered contact details.
Use the email support route published in the Contact section of af11 for formal legal or policy queries. Written requests — including data summaries, account corrections and closure requests — are handled through email so there is a written record of the exchange for both sides.